Terms of Use / Terms and Conditions of bee-pilot.io

As of: 2026-05-14

1. General and Scope

1.1 These Terms of Use govern the use of the mobile and web-based application “bee-pilot.io” (hereinafter referred to as “App”) and all related services, features, interfaces, AI functions, voice functions, and communication services.

1.2 The app is provided by
bee-pilot.io UG (limited liability)
Untere Hauptstr. 41c,
91336 Heroldsbach, Germany
represented by the managing director: Martin Wiesmüller
E-mail: support@bee-pilot.io

1.3 By registering, downloading, or using the App, you agree to these terms of use including the respectively valid privacy policy. The privacy policy is part of these terms of use and can be accessed via the following link:
https://www.bee-pilot.io/datenschutzerklaerung/

1.4 If you do not agree to these terms of use or the privacy policy, you may not use the App.

1.5 Conflicting or deviating terms and conditions of the user do not apply unless the provider expressly agrees to their validity in writing.

1.6 The App can generally be used worldwide, provided this is technically possible and there are no mandatory legal regulations in the user’s country of residence to the contrary. The contractual partner is always bee-pilot.io UG (limited liability) based in Germany.

2. Subject Matter of the Contract and Service Description

2.1 The App supports beekeepers and beekeeping businesses in documenting, organizing, and evaluating apiaries and bee colonies. The main functions include:

  • Collection of stock data through manual entry, photo upload, and voice input (speech-to-text),
  • AI-supported analysis, summary, and interpretation of the collected data, whereby these results are only supportive and do not replace professional expert advice. It should be noted that AI systems can make errors and provide incorrect, incomplete, or misleading results.
  • Retrieval of weather and location data to calculate the grassland temperature sum (GTS),
  • Export and print checklists and subsequently read photographed checklists,
  • Management of multiple apiaries with status display (traffic light system green/yellow/red),
  • AI-supported voice, telephony, and assistance functions, particularly for recording, transcribing, summarizing, or evaluating beekeeping inspections and other user inputs.

2.2 AI-supported Functions

The App may use artificial intelligence (“AI”), particularly for analyzing texts, images, documents, audio recordings, voice inputs, conversation content, location, weather, and hive data, as well as for creating automated summaries, hints, forecasts, or recommendations for action.

AI-generated content, recommendations, analyses, or interpretations are for the user’s supportive information only. They do not replace professional, veterinary, legal, tax, or other professional advice. The user remains solely responsible for reviewing all AI results and for decisions or actions derived therefrom.

2.3 Activation and Test Phase

After successful registration, new users initially receive a one-time free activation period of three (3) days, during which the App can be used with the respective enabled functions.

To continue using the service beyond this period, a paid subscription is required. After booking a subscription for the first time, the user may be granted a one-time free trial period. During this trial period, the subscription can be canceled at any time at no cost. If no cancellation occurs before the end of the trial period, the paid contract term will automatically begin according to the selected plan conditions.

The free trial period is granted only once per user, even if multiple subscriptions are booked or changed.

2.4 The App is provided exclusively via the browser as a Progressive Web App (PWA).
Provision via an App Store is not currently planned.

Should the App also be offered for download via an App Store in the future, these Terms of Use shall apply accordingly, unless mandatory deviating or supplementary terms of the respective App Store operator apply.

2.5 The provider continuously develops the App. The scope of functions may be expanded, changed, or adapted. There is no claim to specific functions, displays, AI models, evaluations, or integrations, unless these have been expressly guaranteed or the App’s functional scope is not restricted in a way that unfairly disadvantages the user contrary to good faith (e.g., within the meaning of § 327f BGB).

2.6 Bee Tokens and Usage-Dependent AI Services

Certain functions of the App, particularly AI-supported functions, voice functions, image analyses, document analyses, telephony functions, or other computationally and cost-intensive additional functions, may be billed based on usage via virtual consumption units (“Bee Tokens”).

Bee Tokens are virtual consumption units within the App. They do not represent legal currency, electronic money, a means of payment, or a claim to payout. Bee Tokens are account-bound, non-transferable, non-interest-bearing, and not exchangeable for money.

A certain contingent of Bee Tokens may be included in paid subscription packages. The amount of the included contingent is specified in the current tariff description within the App or on the website.

Depending on the type, scope, duration, or technical complexity of a function, a varying amount of Bee Tokens may be consumed. The provider is entitled to reasonably adjust the consumption of individual functions, particularly in the event of changes in the costs of external AI, telephony, cloud, or infrastructure service providers, technical advancements, quality improvements, security reasons, or changed system load.

If the contingent of Bee Tokens included in the subscription is exhausted, affected usage-dependent functions may be restricted or can only be used further after acquiring additional Bee Tokens. The use of the basic functions of the respective booked subscription remains unaffected, provided these are not themselves designed to be usage-dependent.

Additional Bee Tokens can be purchased for a fee. The currently valid prices and contingents will be displayed to the user before purchase. Already consumed Bee Tokens will not be refunded, unless there are mandatory legal claims.

Unless expressly stated otherwise, purchased Bee Tokens do not expire during an active user account. Upon final deletion of the user account, existing Bee Tokens expire, unless there is a legal obligation to refund.

2.7 AI-supported Voice and Telephony Functions

The App may provide AI-supported voice and telephony functions, for example, for voice-based recording of inspections, for telephone interaction with an AI assistant, for transcribing voice inputs, or for summarizing conversation content.

In particular, voice data, audio recordings, conversation content, telephone numbers, connection data, metadata, transcriptions, and AI-generated summaries may be processed. Details can be found in the Privacy Policy.

The user is obliged to ensure that they are authorized to use such voice or telephony functions and comply with any information, notice, or consent obligations towards third parties, insofar as such third parties are affected by the use.

3. Registration and User Account

3.1 To use the app, registration with a valid email address is required. Users must be at least 18 years old.

3.2 When registering, complete, correct and current information must be provided. Changes (e.g. email address) must be updated in the user account without delay.

3.3 Access data (passwords, API tokens, etc.) must be kept secret and must not be passed on to third parties. In the event of loss, suspicion of unauthorized access or other security incidents, the provider must be informed immediately.

3.4 The provider is entitled to temporarily block or permanently delete user accounts if these terms of use are violated or there is a corresponding suspicion.

4. Paid Subscriptions, Bee Tokens, and Payments

4.1 Paid subscriptions (e.g. monthly or annual subscriptions) can be taken out in the profile area of the app. The prices displayed include the statutory sales tax, if applicable.

4.2 All prices set by the provider are calculated and displayed in EUR, PLN, and USD (depending on the country). For payments from abroad, exchange rate conversions, bank fees, or other charges from banks and payment service providers may apply, over which the provider has no influence. These additional costs are borne by the user.

4.3 Subscriptions are automatically renewed for the selected term (e.g. monthly or annually) if they are not canceled at least 24 hours before the end of the current billing period. Cancellation is carried out – depending on the completion method – via the app in the “Profile” area or in the store.

4.4 Payment is made via the payment service provider integrated into the app (currently Stripe) with the payment methods offered there (e.g. SEPA direct debit, credit card). Payment processing is carried out in accordance with the terms of the respective payment service provider.

4.5 Paid subscription packages may include a certain contingent of Bee Tokens. This contingent is part of the respective package and serves for the use of certain usage-dependent functions, particularly AI functions. The respective contingents are shown in the App or on the website.

4.6 Additional Bee Tokens can be purchased for a fee, independently of the subscription. The currently valid prices, included quantities, and any conditions will be displayed before completing the purchase.

4.7 Bee Tokens are consumed when the respective usage-dependent function is used. Already consumed Bee Tokens will not be refunded, unless there are mandatory legal claims. Unused Bee Tokens will only be refunded if there is a legal obligation to do so.

4.8 Right of withdrawal for digital content and digital services: If the user is a consumer, there is generally a right of withdrawal in accordance with § 12 of these Terms of Use. A loss of the right of withdrawal can occur, as far as legally permissible – especially for digital content and digital services – if the user, during the ordering process,

  • expressly agrees that the provider begins with the execution of the contract or the provision of the digital service before the expiry of the withdrawal period, and
  • confirms their knowledge that by this consent they lose their right of withdrawal or that it expires upon complete performance of the service.

4.9 When using the App from other countries, additional taxes, duties, or regulatory obligations may exist. Insofar as these are not mandatory to be collected by the provider, the user is solely responsible for their proper fulfillment.

4.10 Price Adjustments

The provider is entitled to adjust prices for paid subscriptions or additional Bee Tokens with effect for future billing periods or future purchases, provided there is a factual reason for this. A factual reason exists in particular for increased costs for the technical operation of the App, changes to external services or AI services, changes in taxes, duties, or legal frameworks, as well as for expansions or improvements of the functional scope.

The user will be informed in text form (e.g., via email or in-app notification) in good time before the effective date about significant price changes for ongoing paid subscriptions. In the event of a price increase, the user has a special right of termination. The user can terminate the affected subscription up to the time the price adjustment becomes effective.

Changes to prices or contingents of additional Bee Tokens apply only to future purchases and do not affect already acquired Bee Tokens, unless expressly agreed otherwise or legally required.

5. Usage Rights and Intellectual Property

5.1 For the duration of the App’s provision, the provider grants the user a simple, non-transferable, and non-sublicensable right to use the App for private or professional beekeeping purposes.

5.2 The app including source code, databases, designs, layouts, logos, texts, graphics and other content is legally protected (especially under copyright, trademark and database law). Duplication, processing, distribution or public access outside the intended use is not permitted without the express consent of the provider.

5.3 Uploaded content (including photos, texts, audio recordings, documents) remains the property or rights of the user. By uploading, however, the user grants the provider a simple right of use to process this content for the purpose of fulfilling the contract (e.g., storage, AI analysis, transcription, synchronization, technical backup). Further details are regulated by the Privacy Policy.

6. Obligations of the Users

6.1 The app must not be used improperly. In particular, it is prohibited:

  • to distribute illegal, discriminatory, offensive or copyright-infringing content,
  • to disrupt, overload or manipulate the app or its infrastructure,
  • to use automated retrievals (“scraping”, bots, unauthorized interfaces) without the provider’s prior express consent,
  • to circumvent, manipulate, or technically falsify the consumption of Bee Tokens,
  • to use AI functions abusively, unlawfully, or contrary to their intended purpose,
  • to use voice or telephony functions without the necessary authorization, information, or consent of affected persons.

6.2 The user assures that they will only upload or transmit content for which they possess the necessary rights and which does not violate any personal rights or other rights of third parties.

6.3 Use of the Open Interface (API)

6.3.1 The bee-pilot.io platform may provide an open application programming interface (API) through which external systems, devices, or software solutions (e.g., hive scales, sensors, or gateways) can transfer or retrieve data from the platform.

6.3.2 Using this interface requires a basic technical understanding. The provider offers the API as a technical integration option but assumes no responsibility for correct implementation by the user or third parties.

6.3.3 The provider gives no warranty or guarantee regarding the accuracy, completeness, or timeliness of data transmitted via the API. Likewise, the provider assumes no liability for decisions, evaluations, or other actions taken based on such data.

6.3.4 The provider is entitled to restrict the use of the API, particularly through technical access restrictions (rate limits).
The following limits currently apply per registered device:

  • maximum of 10 API requests per minute
  • maximum of 10,000 API requests within 24 hours

The provider reserves the right to adjust these limits at any time as necessary to ensure the stability, security, or performance of the platform.

6.3.5 In the event of abusive or non-contractual use of the API, the provider is entitled to take the following measures in particular:

  • temporary or permanent blocking of individual devices,
  • restriction or deactivation of API access,
  • temporary or permanent blocking of user accounts,
  • restriction of usage-dependent functions.

Misuse exists in particular if automated requests are made to an inadmissible extent, technical protective measures of the platform are circumvented, the API is used to disrupt, overload, or manipulate the platform, or if the use violates these Terms of Use.

6.3.6 The provider does not guarantee permanent availability or compatibility of the API. The provider is entitled to change, restrict, or discontinue the API or individual endpoints if there is a factual reason for doing so (e.g., technical development, security requirements, or legal regulations).

6.3.7 You are responsible for ensuring that data transmitted via the API does not violate third-party rights and contains no illegal content. You bear responsibility for all data transmitted via your devices or access credentials.

6.3.8 The provider reserves the right to implement technical measures to protect the platform, particularly for detecting unusual access patterns, identifying abuse, and ensuring system stability.

6.3.9 The provider may offer different versions of the API. Older API versions may be discontinued after a reasonable transition period.

7. Availability, Maintenance and Changes to the Digital Product

7.1 The provider strives for an availability of the app of an average of 98% over the year. Times of planned maintenance work as well as failures outside the provider’s sphere of influence (e.g. disruptions to internet access, failures of third-party providers, force majeure) are not included in this calculation.

7.2 The provider may temporarily deactivate the app to carry out maintenance work, security updates or technical adjustments. Where possible, users will be informed in advance.

7.3 Service Adjustments:
The provider reserves the right to change the App or its functions if there is a valid reason (e.g., adaptation to new technical standards, legal or regulatory requirements, security-related adjustments, significant functional expansions, changes to external services, changes to AI models, changes to telephony, cloud, or infrastructure service providers).

7.4 The provider is entitled to adjust AI models, external service providers, technical interfaces, processing logics, and the Bee Token consumption of individual functions, provided there is a factual reason for this. This applies in particular to changes in the technical or economic framework conditions of external AI, telephony, cloud, or infrastructure service providers.

7.5 The provider will inform existing users in good time before the effective date via email and/or within the App about significant changes to these Terms of Use or significant changes to the digital product that do not merely insignificantly disadvantage the user. The notification will contain, insofar as legally required, information on the nature of the change, the effective date, and any existing rights of objection, termination, or other rights of the user.

7.6 Changes that are exclusively advantageous, purely editorial, necessary to correct obvious errors, technically mandatory, security-relevant, or necessary to maintain the contractual conformity of the App can be implemented without a separate prior notice period, as far as legally permissible.

7.7 In the event of changes that negatively affect the accessibility or usability of the App not merely insignificantly, the user has the right to terminate the contract free of charge and without notice in accordance with legal provisions. This right of termination will be specifically pointed out in the change notification, insofar as legally required.

8. Liability

8.1 The provider is liable without limitation for damages resulting from injury to life, body or health that are based on an intentional or negligent breach of duty by the provider, its legal representatives or vicarious agents.

8.2 The provider is liable without limitation for damages that are based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents, as well as in the absence of characteristics that have been expressly guaranteed, and in accordance with the Product Liability Act.

8.3 In the event of a slightly negligent breach of essential contractual obligations (“cardinal obligations”), the provider’s liability is limited to the typically foreseeable damage. Cardinal obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the user may regularly rely.

8.4 Otherwise, the provider’s liability for simple negligence is excluded. This applies in particular to indirect damages, consequential damages (e.g., lost profits, business interruption), data loss, and damages resulting from faulty AI evaluations, faulty voice transcriptions, inaccurate AI summaries, faulty telephony processes, or inaccurate weather or location data, unless there is mandatory legal liability.

8.5 The provider does not guarantee that AI-generated content, transcriptions, telephony results, conversation summaries, recommendations, or forecasts are correct, complete, up-to-date, or suitable for a specific purpose. The user is obliged to review such results on their own responsibility.

8.6 The user indemnifies the provider against all third-party claims based on a culpable (unlawful or contractual) use of the App by the user. The indemnification includes, in particular, claims for infringement of copyrights, trademarks, data protection, telecommunications, or personal rights, as well as the costs of necessary legal defense (e.g., attorney and court fees at the statutory rate).

9. Liability for Defects (Warranty) and Updates

9.1 The provider provides the app in a way that meets the subjective and objective requirements of the contract and the recognized rules of technology.

9.2 The provider is obliged to provide the user with the updates (updates) required to maintain the conformity of the digital product during the term of the contract, in particular to maintain IT security, as far as legally required.

9.3 Defects or malfunctions can be reported by the user by email to support@bee-pilot.io. The provider will remedy the defect or provide a replacement within a reasonable period. The user’s statutory rights to defects remain unaffected by the provisions of this paragraph.

9.4 AI-supported evaluations, interpretations, forecasts, transcriptions, conversation summaries, hints, or recommendations within the App are for the user’s supportive information only.

Deviating, incomplete, or erroneous results of such AI-supported functions do not constitute a defect of the App within the meaning of statutory liability for defects, provided that

  • the app is otherwise functional and
  • the respective AI function has not been expressly guaranteed as binding, guaranteed, or error-free.

The responsibility for technical, operational or economic decisions that are made on the basis of the AI-supported evaluations remains with the user.

10. Data Protection

10.1 The processing of personal data (including photo, audio, voice, telephony, and location data) is carried out in accordance with the respective valid Privacy Policy. This policy describes, in particular, the categories of data processed, purposes of processing, legal bases, storage periods, and commissioned processors and service providers used.

10.2 The privacy policy can be accessed via the website and within the app:
https://www.bee-pilot.io/datenschutzerklaerung/

10.3 To provide the App and individual functions, the provider cooperates with external technical service providers, cloud, hosting, payment, analysis, AI, voice, and telephony service providers. This may include service providers and companies based in the USA or other third countries, including in particular Stripe, OpenAI, Anthropic, Telnyx, and other technical infrastructure, cloud, AI, analysis, or communication service providers. The bee-pilot.io infrastructure is operated by Digital Ocean in a German data center. In the context of using individual functions, personal data may be processed by these service providers. Details can be found in the Privacy Policy.

10.4 In the context of AI, voice, and telephony functions, in particular, voice data, audio recordings, conversation content, telephone numbers, connection data, metadata, transcriptions, uploaded documents, image data, text inputs, and AI-generated content may be processed. Details can be found in the Privacy Policy. 10.5 Certain functions of the App require cooperation with external technical service providers, AI providers, cloud, or communication services that may be based entirely or partially outside the European Union or the European Economic Area, particularly in the USA. The use of certain functions of the App – particularly AI, voice, analysis, or telephony functions – may therefore necessitate the processing of personal data by such service providers. If users do not agree to such processing or transfer of personal data to corresponding service providers, individual functions of the App may not be usable or may only be usable to a limited extent. Further information on the service providers used, data categories, legal bases, and any third-country transfers can be found in the Privacy Policy. 10.6 Use of Telemetry and Tracking Technologies

10.6 Use of Telemetry and Tracking Technologies

Our App solutions may use technologies for analysis, telemetry, and measuring the use and effectiveness of functions and offerings (e.g., for reach measurement, error analysis, performance optimization, or marketing purposes).

External third-party services may also be used for this purpose.

To the extent that these technologies are not required for the technical operation of the app, they are used exclusively on the basis of prior user consent. This consent is obtained through a separate dialog within the app.

You can revoke or adjust your consent at any time with effect for the future within the app.

Further information on the type, scope, and purposes of data processing as well as service providers used is provided in the privacy policy.

11. Contract Term and Termination

11.1 Test Phase
Upon initial registration, users are granted a limited-time test access to the basic version of the app.

No paid contract is concluded during the test phase. There is no entitlement to certain functions, a certain availability or a continuation of use after the test phase has expired.

11.2 Conclusion and term of paid subscriptions
A paid usage relationship is only established by taking out a subscription.

The subscription is taken out for the selected term (e.g. monthly or annually) and is automatically renewed in accordance with § 4.3, unless it is canceled in due time.

11.3 Termination without an active subscription

The right to use the app ends when the user account is deleted; in this case, there is no contractual relationship.

If there is no active paid subscription, the user can delete their user account at any time.

11.4 Termination with active subscriptions

The mere deletion of the user account does not replace the cancellation of an existing subscription.

In the case of existing paid subscriptions, the usage relationship ends with the expiry of the respective billing period or through extraordinary termination for good cause.

11.5 Bee Tokens upon Contract Termination

Upon termination of the user account or final deletion of the user account, the possibility to use existing Bee Tokens also ends. Unused Bee Tokens expire, unless there is a legal obligation to refund.

11.6 Blocking or Deletion by the Provider

In the case of paid subscriptions, payment claims remain unaffected until the effective end of the contract, provided that the blocking or deletion is the responsibility of the user.

The provider is entitled to block or delete user accounts in accordance with § 3.4.

12. Right of Withdrawal for Consumers

12.1 If the user is a consumer within the meaning of § 13 BGB, they generally have a statutory right of withdrawal of 14 days for contracts regarding digital content and digital services.

12.2 The instructions on the right of withdrawal as well as a model withdrawal form will be made available to the user before they submit their contractual declaration during the ordering process and will additionally be sent with the order confirmation on a durable medium (e.g., by email).

12.3 For paid subscriptions, the right of withdrawal exists exclusively for the initial conclusion of the respective subscription. Renewals of existing subscriptions do not constitute a new contract and do not trigger a new right of withdrawal.

12.4 In the case of digital content or digital services, the right of withdrawal may expire prematurely if

  • the provider has begun with the execution of the contract or the provision of the digital service,
  • the user has expressly agreed that the provider begins execution before the expiry of the withdrawal period, and
  • the user has confirmed their knowledge that by this consent they lose their right of withdrawal or that it expires upon complete performance of the service.

12.5 This applies in particular to the acquisition and use of additional Bee Tokens as well as to usage-dependent AI, voice, image analysis, document analysis, and telephony functions, insofar as these are provided as digital content or digital services and the legal requirements for the expiry of the right of withdrawal are met.

12.6 In the event of a withdrawal, the user is obliged to immediately cease using the paid functions. Services already rendered may be charged proportionally, insofar as legally permissible. Already consumed Bee Tokens will not be refunded, unless there are mandatory legal claims.

12.7 The right of withdrawal does not exist or expires prematurely in the cases provided for by law, in particular in accordance with §§ 356 (4) and (5) BGB.

13. Changes to these Terms of Use

13.1 The provider may amend these Terms of Use if there is a factual and valid reason for doing so (e.g., changes in the legal situation, new technical developments, expansion or adaptation of App functions, introduction of new functions such as AI, voice, or telephony functions, changes in business processes, changes in external service providers, or changes in technical framework conditions).

13.2 The provider will inform existing users in good time before their effective date via email and/or within the App about significant changes to these Terms of Use. The notification will contain, insofar as legally required, a reference to the right of objection, any right of termination, and the consequences of failing to object.

13.3 Changes that are exclusively advantageous, purely editorial, for the correction of obvious errors, technically mandatory, security-relevant, or necessary to maintain the contractual conformity of the App can be implemented without a separate prior notice period, as far as legally permissible.

13.4 If the user objects to the changes within the deadline, the provider has the right to ordinarily terminate the contractual relationship. Mandatory legal rights of the user remain unaffected.

14. Applicable Law and Jurisdiction

14.1 The law of the Federal Republic of Germany applies to the exclusion of the UN Sales Convention (CISG).

14.2 If the user is a merchant, legal entity under public law or public-law special fund, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the registered office of the provider.

14.3 If the user is a consumer with habitual residence in a member state of the European Union or in another state with mandatory consumer protection regulations, the protection of such mandatory provisions of the state of residence remains unaffected. The choice of law in favor of German law does not lead to the user being deprived of the protection of mandatory provisions of his state of residence.

15. Final Provisions

15.1 Should a provision of these terms of use be or become wholly or partially ineffective or unenforceable, the effectiveness of the remaining provisions remains unaffected. In place of the ineffective provision, the respectively relevant statutory provision applies.

15.2 A failure or delayed reference to the assertion of rights by the provider does not constitute a waiver of these rights. They can also be asserted at a later point in time.

16. International Use and Language Versions

16.1 The app and its contents can be provided in several languages. For users with their habitual residence outside of Germany, the respective mandatory consumer protection regulations of the state of residence take precedence.
A choice of law deviating from this remains unaffected to this extent.

16.2 Translations of the app interfaces, descriptions, help texts and other content serve user-friendliness. Content deviations are not intended, but cannot be completely excluded technically or editorially.

16.3 The specific range of functions, the availability of the app versions (e.g. in the respective app store), the offered payment methods as well as the displayed prices may vary depending on the country, app store and settings of the payment service provider. However, the prices of the provider specified in euros (EUR) in accordance with § 4 are decisive for the contractual relationship.