Terms of Use / Terms and Conditions of bee-pilot.io

As of: 2026-03-11

1. General and Scope

1.1 These terms of use govern the use of the mobile and web-based application “bee-pilot.io” (hereinafter “App”) and all related services.

1.2 The app is provided by
bee-pilot.io UG (limited liability)
Untere Hauptstr. 41c,
91336 Heroldsbach, Germany
represented by the managing director: Martin Wiesmüller
E-mail: support@bee-pilot.io

1.3 By registering, downloading, or using the App, you agree to these terms of use including the respectively valid privacy policy. The privacy policy is part of these terms of use and can be accessed via the following link:
https://www.bee-pilot.io/datenschutzerklaerung/

1.4 If you do not agree to these terms of use or the privacy policy, you may not use the App.

1.5 Conflicting or deviating terms and conditions of the user do not apply unless the provider expressly agrees to their validity in writing.

1.6 The App can generally be used worldwide, provided this is technically possible and there are no mandatory legal regulations in the user’s country of residence to the contrary. The contractual partner is always bee-pilot.io UG (limited liability) based in Germany.

2. Subject Matter of the Contract and Service Description

2.1 The App supports beekeepers and beekeeping businesses in documenting, organizing, and evaluating apiaries and bee colonies. The main functions include:

  • Collection of stock data through manual entry, photo upload, and voice input (speech-to-text),
  • AI-powered analysis and interpretation of the collected data, whereby these results only have a supporting effect and do not replace professional advice. It should be noted that AI can make mistakes and provide incorrect interpretations.
  • Retrieval of weather and location data to calculate the grassland temperature sum (GTS),
  • Export and print checklists and subsequently read photographed checklists,
  • Management of multiple apiaries with status display (traffic light system green/yellow/red).

2.2 Activation and Test Phase

After successful registration, new users initially receive a one-time free activation period of three (3) days, during which the app can be used with all functions without restriction.

To continue using the service beyond this period, you’ll need to book a paid subscription. After booking a subscription for the first time, you’ll be granted a one-time free trial period . During this trial period, you can cancel the subscription at any time at no cost. If you don’t cancel before the trial period ends, the paid contract term will automatically begin according to the selected plan conditions.

The free trial period is granted only once per user, even if multiple subscriptions are booked or changed.

2.3 The app is provided as a Progressive Web App (PWA) exclusively via the browser.
Provision via an app store is not currently planned.

If the app is offered for download via an app store in the future,
these terms of use apply accordingly, unless deviating or supplementary
Terms of the respective app store operator are mandatory.

2.4 The provider is constantly developing the app. The range of functions can be expanded, changed or adapted. There is no claim to certain functions, representations or evaluations, unless these have been expressly guaranteed or the app’s range of functions is not restricted in a way that disadvantages the user contrary to good faith (e.g. within the meaning of § 327f BGB).

3. Registration and User Account

3.1 To use the app, registration with a valid email address is required. Users must be at least 18 years old.

3.2 When registering, complete, correct and current information must be provided. Changes (e.g. email address) must be updated in the user account without delay.

3.3 Access data (passwords, API tokens, etc.) must be kept secret and must not be passed on to third parties. In the event of loss, suspicion of unauthorized access or other security incidents, the provider must be informed immediately.

3.4 The provider is entitled to temporarily block or permanently delete user accounts if these terms of use are violated or there is a corresponding suspicion.

4. Paid Subscriptions and Payments

4.1 Paid subscriptions (e.g. monthly or annual subscriptions) can be taken out in the profile area of the app. The prices displayed include the statutory sales tax, if applicable.

4.2 All prices set by the provider are calculated and displayed in EUR, PLN, and USD (depending on the country). For payments from abroad, exchange rate conversions, bank fees, or other charges from banks and payment service providers may apply, over which the provider has no influence. These additional costs are borne by the user.

4.3 Subscriptions are automatically renewed for the selected term (e.g. monthly or annually) if they are not canceled at least 24 hours before the end of the current billing period. Cancellation is carried out – depending on the completion method – via the app in the “Profile” area or in the store.

4.4 Payment is made via the payment service provider integrated into the app (currently Stripe) with the payment methods offered there (e.g. SEPA direct debit, credit card). Payment processing is carried out in accordance with the terms of the respective payment service provider.

4.5 Right of withdrawal for digital content and digital services: If the user is a consumer, there is generally a right of withdrawal in accordance with § 12 of these terms of use. A loss of the right of withdrawal can occur, as far as legally permissible – especially for digital content and digital services, if the user in the ordering process

  • expressly agrees that the provider begins with the execution of the contract (provision of the app functions) before the expiry of the withdrawal period, and
  • confirms his knowledge that he loses his right of withdrawal through this consent.

4.6 When using the app from other countries, additional taxes, duties or regulatory obligations may exist. Insofar as these are not mandatory to be collected by the provider, the user is responsible for their proper fulfillment.

4.7 Price Adjustments

The provider is entitled to adjust prices for paid subscriptions with effect for future billing periods, provided there is a valid reason for doing so. A valid reason exists in particular for:

  • increased costs for the technical operation of the app (e.g., hosting, infrastructure, external services, or AI services),
  • changes in taxes, duties, or other legal frameworks,
  • extensions or improvements to the app’s functionality.

The provider will inform the user of the planned change in text form (e.g., via email or in-app notification) at least four (4) weeks before the price adjustment takes effect.

In the event of a price increase, the user has a special right of termination. The user can terminate the affected subscription without notice until the price adjustment takes effect.

If no termination occurs, the price adjustment is deemed accepted.

5. Usage Rights and Intellectual Property

5.1 The provider grants the user a simple, non-transferable and non-sublicensable right to use the app for private or professional purposes in the field of beekeeping for the duration of the provision of the app.

5.2 The app including source code, databases, designs, layouts, logos, texts, graphics and other content is legally protected (especially under copyright, trademark and database law). Duplication, processing, distribution or public access outside the intended use is not permitted without the express consent of the provider.

5.3 Uploaded content (including photos, texts, audio recordings, documents) remains the property or rights of the user. By uploading, the user grants the provider a simple right of use to process this content for the purpose of fulfilling the contract (e.g. storage, AI analysis, synchronization, technical backup). Further details are governed by the privacy policy.

6. Obligations of the Users

6.1 The app must not be used improperly. In particular, it is prohibited:

  • to distribute illegal, discriminatory, offensive or copyright-infringing content,
  • to disrupt, overload or manipulate the app or its infrastructure,
  • to use automated retrievals (“scraping”, bots, unauthorized interfaces) without the prior express consent of the provider.

6.2 The user assures that he only uploads content to which he has the necessary rights and which does not violate any personal rights or other rights of third parties.

6.3 Use of the open interface (API)

6.3.1 The bee-pilot.io platform may provide an open application programming interface (API) through which external systems, devices, or software solutions (e.g., hive scales, sensors, or gateways) can transfer or retrieve data from the platform.

6.3.2 Using this interface requires a basic technical understanding. The provider offers the API as a technical integration option but assumes no responsibility for correct implementation by the user or third parties.

6.3.3 The provider gives no warranty or guarantee regarding the accuracy, completeness, or timeliness of data transmitted via the API. Likewise, the provider assumes no liability for decisions, evaluations, or other actions taken based on such data.

6.3.4 The provider is entitled to restrict the use of the API, particularly through technical access restrictions (rate limits).
The following limits currently apply per registered device:

  • maximum of 10 API requests per minute
  • maximum of 10,000 API requests within 24 hours

The provider reserves the right to adjust these limits at any time as necessary to ensure the stability, security, or performance of the platform.

6.3.5 In the event of abusive or non-contractual use of the API, the provider is entitled to take the following measures in particular:

  • temporary or permanent blocking of individual devices
  • restriction or deactivation of API access
  • temporary or permanent blocking of user accounts

Abuse occurs in particular if:

  • automated requests are made to an impermissible extent,
  • technical protection measures of the platform are bypassed,
  • the API is used to disrupt, overload, or manipulate the platform,
  • or if the use violates these terms of use.

6.3.6 The provider does not guarantee permanent availability or compatibility of the API.
The provider is entitled to change, restrict, or discontinue the API or individual endpoints if there is a factual reason for doing so (e.g., technical development, security requirements, or legal regulations).

6.3.7 You are responsible for ensuring that data transmitted via the API does not violate third-party rights and contains no illegal content. You bear responsibility for all data transmitted via your devices or access credentials.

6.3.8 The provider reserves the right to implement technical measures to protect the platform, particularly for detecting unusual access patterns, identifying abuse, and ensuring system stability.

6.3.9 The provider may offer different versions of the API. Older API versions may be discontinued after a reasonable transition period.

7. Availability, Maintenance and Changes to the Digital Product

7.1 The provider strives for an availability of the app of an average of 98% over the year. Times of planned maintenance work as well as failures outside the provider’s sphere of influence (e.g. disruptions to internet access, failures of third-party providers, force majeure) are not included in this calculation.

7.2 The provider may temporarily deactivate the app to carry out maintenance work, security updates or technical adjustments. Where possible, users will be informed in advance.

7.3 Performance adjustments:
The provider reserves the right to change the app or its functions if there is a valid reason (e.g. adaptation to new technical standards, legal or regulatory requirements, security-relevant adjustments, significant function extensions).

  • In the case of a paid subscription, changes must not be associated with additional costs for the user, unless a separate agreement is made about this.
  • The provider will inform the user at least four weeks before the changes come into effect, unless the changes only concern minor adjustments or adjustments that benefit the user.
  • In the event of changes that negatively affect the accessibility or usability of the app not only insignificantly, the user has the right to terminate the contract free of charge and without notice. This right of termination will be specifically pointed out in the change notification.

8. Liability

8.1 The provider is liable without limitation for damages resulting from injury to life, body or health that are based on an intentional or negligent breach of duty by the provider, its legal representatives or vicarious agents.

8.2 The provider is liable without limitation for damages that are based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents, as well as in the absence of characteristics that have been expressly guaranteed, and in accordance with the Product Liability Act.

8.3 In the event of a slightly negligent breach of essential contractual obligations (“cardinal obligations”), the provider’s liability is limited to the typically foreseeable damage. Cardinal obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the user may regularly rely.

8.4 Otherwise, the provider’s liability for simple negligence is excluded. This applies in particular to indirect damages, consequential damages (e.g. loss of profit, business interruption), data loss as well as for damages caused by faulty AI evaluations or incorrect weather or location data, unless there is mandatory legal liability.

8.5 The user releases the provider from all claims of third parties that are based on a culpable (illegal or contractual) use of the app by the user. The release includes in particular claims for violation of copyright, trademark or personal rights as well as the costs of necessary legal defense (e.g. attorney and court costs in the statutory amount).

9. Liability for Defects (Warranty) and Updates

9.1 The provider provides the app in a way that meets the subjective and objective requirements of the contract and the recognized rules of technology.

9.2 The provider is obliged to provide the user with the updates (updates) required to maintain the conformity of the digital product during the term of the contract, in particular to maintain IT security, as far as legally required.

9.3 Defects or malfunctions can be reported by the user by email to support@bee-pilot.io. The provider will remedy the defect or provide a replacement within a reasonable period. The user’s statutory rights to defects remain unaffected by the provisions of this paragraph.

9.4 AI-supported evaluations, interpretations, forecasts, information or recommendations within the app are exclusively for the supporting information of the user.

Deviating, incomplete or incorrect results of such AI-supported interpretations do not constitute a defect of the app within the meaning of the statutory liability for defects, provided that

  • the app is otherwise functional and
  • the AI function has not been expressly guaranteed as binding, guaranteed or error-free.

The responsibility for technical, operational or economic decisions that are made on the basis of the AI-supported evaluations remains with the user.

10. Data Protection

10.1 The processing of personal data (including photo, audio and location data) takes place in accordance with the respectively valid privacy policy. There, in particular, the categories of processed data, purposes of processing, legal bases, storage periods and used processors (e.g. cloud and AI providers) are described.

10.2 The privacy policy can be accessed via the website and within the app:
https://www.bee-pilot.io/datenschutzerklaerung/

10.3 Use of Telemetry and Tracking Technologies

Our app solutions may use technologies for analysis, telemetry, and measurement of usage and effectiveness of features and offerings (e.g., for reach measurement, error analysis, performance optimization, or marketing purposes).

External third-party services may also be used for this purpose.

To the extent that these technologies are not required for the technical operation of the app, they are used exclusively on the basis of prior user consent. This consent is obtained through a separate dialog within the app.

You can revoke or adjust your consent at any time with effect for the future within the app.

Further information on the type, scope, and purposes of data processing as well as service providers used is provided in the privacy policy.

11. Contract Term and Termination

11.1 Test Phase
Upon initial registration, users are granted a limited-time test access to the basic version of the app.

No paid contract is concluded during the test phase. There is no entitlement to certain functions, a certain availability or a continuation of use after the test phase has expired.

11.2 Conclusion and term of paid subscriptions
A paid usage relationship is only established by taking out a subscription.

The subscription is taken out for the selected term (e.g. monthly or annually) and is automatically renewed in accordance with § 4.3, unless it is canceled in due time.

11.3 Termination without an active subscription

The right to use the app ends when the user account is deleted; in this case, there is no contractual relationship.

If there is no active paid subscription, the user can delete their user account at any time.

11.4 Termination with active subscriptions

The mere deletion of the user account does not replace the cancellation of an existing subscription.

In the case of existing paid subscriptions, the usage relationship ends with the expiry of the respective billing period or through extraordinary termination for good cause.

11.5 Blocking or deletion by the provider

In the case of paid subscriptions, payment claims remain unaffected until the effective end of the contract, provided that the blocking or deletion is the responsibility of the user.

The provider is entitled to block or delete user accounts in accordance with § 3.4.

12. Right of Withdrawal for Consumers

12.1 If the user is a consumer within the meaning of § 13 BGB, they generally have a statutory right of withdrawal of 14 days for contracts regarding digital content and digital services.

12.2 The instructions on the right of withdrawal as well as a model withdrawal form will be made available to the user before they submit their contractual declaration during the ordering process and will additionally be sent with the order confirmation on a durable medium (e.g., by email).

12.3 For paid subscriptions, the right of withdrawal exists exclusively for the initial conclusion of the respective subscription. Renewals of existing subscriptions do not constitute a new contract and do not trigger a new right of withdrawal.

12.4 In the case of digital content or digital services, the right of withdrawal may expire prematurely if

  • the provider has begun execution of the contract (provision of the app functions),
  • the user has expressly agreed that the provider begins execution of the contract before the expiry of the withdrawal period, and
  • the user has confirmed their knowledge that they lose their right of withdrawal through this consent.

12.5 In the event of a withdrawal, the user is obliged to stop using the paid functions immediately. Services already rendered may, as far as legally permissible, be charged proportionally.

12.6 The right of withdrawal does not exist or expires prematurely in the cases provided for by law, in particular in accordance with §§ 356 para. 4 and para. 5 BGB.

13. Changes to these Terms of Use

13.1 The provider may change these terms of use if there is a factual and valid reason for this (e.g. changes in the legal situation, new technical developments, expansion or adaptation of the app functions, changes in the business processes).

13.2 The user will be informed about planned changes at least four weeks before they come into effect by email or in-app notification. The notification contains a reference to the right of objection and the consequences of a failure to object. If the user does not object to the changes within the specified period, the changed conditions are considered accepted.

13.3 If the user objects to the changes in due time, the provider has the right to terminate the contractual relationship properly.

14. Applicable Law and Jurisdiction

14.1 The law of the Federal Republic of Germany applies to the exclusion of the UN Sales Convention (CISG).

14.2 If the user is a merchant, legal entity under public law or public-law special fund, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the registered office of the provider.

14.3 If the user is a consumer with habitual residence in a member state of the European Union or in another state with mandatory consumer protection regulations, the protection of such mandatory provisions of the state of residence remains unaffected. The choice of law in favor of German law does not lead to the user being deprived of the protection of mandatory provisions of his state of residence.

15. Final Provisions

15.1 Should a provision of these terms of use be or become wholly or partially ineffective or unenforceable, the effectiveness of the remaining provisions remains unaffected. In place of the ineffective provision, the respectively relevant statutory provision applies.

15.2 A failure or delayed reference to the assertion of rights by the provider does not constitute a waiver of these rights. They can also be asserted at a later point in time.

16. International Use and Language Versions

16.1 The app and its contents can be provided in several languages. For users with their habitual residence outside of Germany, the respective mandatory consumer protection regulations of the state of residence take precedence.
A choice of law deviating from this remains unaffected to this extent.

16.2 Translations of the app interfaces, descriptions, help texts and other content serve user-friendliness. Content deviations are not intended, but cannot be completely excluded technically or editorially.

16.3 The specific range of functions, the availability of the app versions (e.g. in the respective app store), the offered payment methods as well as the displayed prices may vary depending on the country, app store and settings of the payment service provider. However, the prices of the provider specified in euros (EUR) in accordance with § 4 are decisive for the contractual relationship.